What should I do if my package does not arrive?
We strive to process orders as quickly as possible. If [...]
What kinds of shipping are available?
France: GLS (within two days)* Europe: DHL (within four days)* [...]
Can you ship to addresses outside France?
We can ship the Odyscent, Prysm and Capsy diffusers and [...]
What payment methods are available on the website?
You can use a bank card or PayPal to make [...]
How can I order capsules for the Pocket Ambiance and Bow Ambiance diffusers?
These products cannot be purchased through on online store, but [...]
Can your products be purchased at points of sale?
Our products can be purchased on our online store, or [...]
Are all diffusers available to retail customers?
The Capsy and Odyscent diffusers alone are designed for use [...]
How do I contact a sales representative or request a meeting?
To contact our sales department, please fill in the contact [...]
I would like information about diffusers that can be used in large areas or to create multi-sensorial experiences. How can I find out more?
If you would like more information about our Cosy Pack, [...]
Are the fragrances safe for adults and children as well as sensitized persons?
All Scentys fragrances are certified to comply with the EU’s [...]